Return and Refund Policy

1.1 Eligibility: We accept returns on items within 14 days of the date of purchase. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.

1.2 Return Process: To initiate a return, please contact our customer support team at oddegggames@gmail.com. Provide your order number and a brief explanation of the reason for the return. Our support team will guide you through the return process.

1.3 Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. In such cases, we will provide a prepaid return shipping label.

2.1 Refund Eligibility:Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.

2.2 Non-Refundable Items: Certain items are non-refundable, including sealed products or box break products.

3. Exchanges

3.1 Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the item you want.

4. Damaged or Defective Items

4.1 Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or issue a refund, including any applicable return shipping costs.

5. Cancellations

5.1 Cancellations: You may cancel your order for a full refund if it has not yet been shipped. If the order has already been shipped, please follow the return process once the item is received.

6. Contact Information

6.1 Contact Information: For any questions regarding returns, refunds, or other inquiries, please contact our customer support team at oddegggames@gmail.com.

7. Changes to this Policy

7.1 Changes to this Policy:

We reserve the right to modify or update this return and refund policy at any time. Any changes will be posted on our website, and the date of the last revision will be updated below.

Last Updated: 8/21/2023